Frequently Asked Questions

Hi! If you don't find your concern below, feel free to send me a message on my Instagram so I can help you out right away. 

 

OFFICE HOURS

The Art of Yarn is operated by a single person--me! You can shoot a message any time of the day and I'll try my best to respond fast. My studio is located in Pasig but we send kits anywhere in the Philippines.

 

WEAVING KITS

Our wooden looms are handmade by Kuya Mike and him alone, our resident partner carpenter. We design and create these looms together, locally! For us to manage our time properly, we make them by batch so I will gather the orders and send it to Kuya Mike so we kindly ask for you to expect some days for making the looms, preparing the kit, and sending them out. But we do accommodate to rush orders, just send us a message and be understanding of our pace. Your orders keep us going!

 

SHIPPING

  • LOCAL PICKUP - We ship on weekdays. Kindly wait for our confirmation to know when your order's ready for pick up + the details you need to book your order.
  • SHIPPING NATIONWIDE - We ship via Gogo Express. Soon as an order is booked, you will receive text messages for every update on where your order is. Metro Manila orders usually take 1-2 days and may take 3-7 days for provincial areas. Rest assured that I'm also tracking your order with you to make sure it gets to you fast. 
  • OUTSIDE THE PHILIPPINES - This can be arranged so just send me a message!

 

PAYMENT METHODS

You may choose to transact through Paypal where you can pay using your credit card, or through Bank Transfer. Below are my available details. If you need further details required by your app/bank, kindly send me a message on Instagram

  • GCASH - 0915-8929815 (Judith B.)
  • BPI Savings - 1579-1325-97